Return Policy

Return Policy
Clear and transparent rules for B2B pallet transactions

At PalletClearance.app, we are committed to maintaining a reliable and transparent trading environment for both buyers and suppliers. As a B2B wholesale clearance marketplace specialising in palletised stock, our return policy reflects the nature of commercial wholesale transactions and the “as is” condition of liquidated and returned goods.

General Return Policy

Due to the wholesale and clearance nature of our platform, **all purchases are considered final**. Returns or refunds are only accepted in very limited circumstances as outlined below.

1. Defective or Incorrect Products

If the goods received are significantly defective, damaged beyond the stated grade, or do not match the listing description, buyers must notify the supplier **within 48 hours** of delivery. Claims submitted after this period will not be accepted.

In such cases:

  • The supplier is responsible for arranging collection of the faulty goods.
  • Once the products are returned and the issue is verified, a full refund will be issued to the buyer.
  • If the order was processed through our escrow-style payment system, funds will only be released to the seller after the buyer confirms the goods are correct. In the event of a dispute, our support team will mediate and a refund will be issued if the claim is upheld.

2. Products Eligible for Return

Returns will only be considered if the products are:

  • Unused and in their original condition (where applicable to the grade)
  • Returned in original packaging with seals or labels intact (where possible)
  • Approved in advance by the seller via a formal return request on the platform

3. Return Process

To initiate a return:

  • Contact the seller directly through the PalletClearance.app messaging system, or
  • Email our returns team at returns@palletclearance.app with your order number and supporting photographs.

We will issue a Return Reference Number and coordinate with the seller for collection where required.

4. Shipping Costs for Returns

  • If the return is due to seller error (e.g. wrong grade, significantly damaged goods, or incorrect items), the seller bears all return shipping costs.
  • For any other approved returns, the buyer is responsible for the return shipping costs.

5. Refunds

  • For orders paid through our platform: Refunds are processed only after the returned goods have been collected and inspected by the seller.
  • Refunds are issued back to the original payment method within 5–7 working days after verification.

Please note: PalletClearance.app is not responsible for any payments made directly between buyer and seller outside of our platform payment system.

Important Notes

  • Most clearance and returned stock is sold “as is” with no guarantee of quality or quantity. Buyers are strongly advised to carry out proper due diligence before purchasing.
  • We perform basic checks on suppliers, but we cannot guarantee product condition beyond the grade and description provided by the seller.
  • Grade N (untested) pallets carry a particularly high risk and are not eligible for returns except in cases of complete non-delivery.

For any return requests or assistance, please contact our dedicated returns team:

Email: returns@palletclearance.app
Phone: +44 (0) 1702 906 549

PalletClearance.app – Wholesale clearance made safer and more transparent.